Remote Customer Service Jobs

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If the benefits of employing remote customer service reps match up with your business objectives, it’s a viable option to consider. It’s no surprise that given recent events, businesses now have more reasons to go remote. Whether it be extreme weather conditions, natural disasters or COVID-19, the world we live in can be quite unpredictable.

Data Entry – Typing – Part Time Entry Level (100% Remote)

Aside from being what is remote customer service proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs. Many employers require only a high school degree or equivalent, although a college degree may be required in some cases.

However, they communicate with customers through a live chat function, as opposed to hearing their voice over the phone. They work diligently to solve customer problems and answer users’ questions virtually. A live customer service chat agent’s job revolves around similar responsibilities to that of a call center agent. Finally, it’s essential to have a good knowledge of the products or services your company provides. This will help you troubleshoot issues and provide accurate information to your customers. This is why companies are very keen on proactive and problem-solving skills before hiring anyone for a customer service role. You would also need access to a strong internet connection and a desktop/smartphone.

Skills For Remote Customer Service Rep Resumes

As part of the corporate social responsibility program of your company, remote customer service workers can minimize their commute and maximize their positive impact on the ecosystem. Remote customer service work is not just good for you and your employees, it’s also good for the environment. Think of all the gas your team uses on their drive to work each day, all the electricity it takes to power an office building, and all the paper printed. Much of this can be reduced and even eliminated when your team works remotely. If you call or email a customer service department, there is a good possibility that the person you’re connecting with is working remotely. Many companies hiring for remote customer service opportunities have virtual departments to save on overhead costs and provide flexibility to workers.

• Working as a virtual employee can be difficult, but with the right attitude, you can succeed in this role regardless of where you live.
• Yes, you need to have excellent communication skills to serve your customers, but you also need to know how to communicate with your coworkers and boss well.
• You end up spending hours reading resumes, arranging interviews and communicating back and forth with potential hires to arrange meetings.
• Not all people can handle daily commutes or work in an open space.

The time is right for landing remote customer service jobs that let you work from home, says these five reasons. Interested in finding a job as a remote customer service agent? Check our job board for open customer service positions. Being a remote customer service agent, versus dealing with customers in person, adds another layer to the mix when you’re interacting via the computer or over the phone. Besides all the benefits it can offer your business or contact center, having a remote customer service strategy is just plain convenient. Employees will appreciate the extra time and money they save by not commuting.

Building A Successful Remote Customer Service Team

However, the average salary is estimated at $33,624 annually. Finally, ensure you put your contact information in your resume. It is a way for the recruiters to reach out if they liked the information on your resume. The contact information should include your email address and your phone number. You don’t need to include your social media handles unless stated by the hiring company. In charge of a group of junior customer service representatives.